Introduction
coachzo operates coachzo.digital and provides legal advisory and support services to entrepreneurs, startups and small businesses in Thailand. This privacy policy explains what personal data we collect, how we use it, who we share it with, and how individuals can exercise their data protection rights. We collect and process information to deliver our services, manage client relationships, and comply with legal obligations. Our office: 125, Thanon Somdet Phra Pin Klao, Bangkok District, Bangkok 10700, Thailand. Business ID: 4603532306244.
Key definitions
To make this policy easy to follow, we define key terms used throughout the document relating to personal data, processing activities, and the services we deliver to entrepreneurs and business clients.
What data we collect
We collect data that is necessary to establish client relationships, deliver legal services, manage billing, and meet regulatory requirements. We limit collection to information relevant to these purposes.
Data you provide directly
When you contact us, register for services, or engage in a consultation, you may provide the following categories of personal data:
- Identity and contact details: full name, business name, email address, phone number, and business address.
- Company and registration information: business registration numbers, tax ID, Business ID and incorporation documents relevant to legal work.
- Transaction and billing data: payment details, invoices, and records required for billing and accounting.
- Case and service details: contracts, agreements, legal documents and information about the legal matter or business need you request assistance for.
- Identity verification information: scans of ID cards or passports when required to comply with legal or regulatory checks.
- Communications: messages, emails and notes from consultations and support interactions.
Data collected automatically
When you use coachzo.digital we automatically collect limited technical and usage information to operate the website and improve your experience.
- Device and browser information, such as device type, browser version, and operating system.
- Usage data: pages visited, time spent on site, navigation paths and interaction events.
- IP address and approximate location derived from IP for security and analytics.
- Cookies and similar tracking technologies to store preferences and session identifiers.
- Performance and error logs generated by the website to help diagnose and fix issues.
- Analytics identifiers used to evaluate site traffic and improve services.
Third-party sources
We may obtain personal data about you from trusted third parties when necessary to provide services or comply with legal requirements.
- Professional advisers and counterparties, such as opposing counsel, notaries or corporate service providers involved in a matter.
- Payment processors and business institutions for billing and transaction verification.
- Public registers and databases for verification of company registration and legal records.
Why we process personal data
We process personal data for defined operational, contractual and legal purposes related to our provision of legal services to entrepreneurs in Thailand.
- To provide and manage legal services, including contract drafting, corporate setup, compliance reviews and advice.
- To communicate with clients and respond to inquiries, consultations and requests.
- To process payments, issue invoices and manage accounting records.
- To comply with legal and regulatory obligations, including anti-funds laundering checks and tax reporting.
- To improve our website and services through aggregated analytics and feedback.
- To protect our systems, detect and prevent fraud or other unauthorized activity.
- To carry out legitimate business administration, record-keeping and dispute resolution.
- To notify users about important changes to services, terms or policies where legally appropriate.
Legal basis for processing
We rely on legitimate legal bases for processing personal data depending on the context and local legal obligations.
- Performance of a contract: processing needed to provide legal services you have requested.
- Legal compliance: processing required to meet statutory or regulatory obligations under Thai law.
- Legitimate interests: processing for business administration, security, fraud prevention and service improvements when balanced against individual rights.
- Consent: where we request consent for optional communications or marketing, you can withdraw consent at any time.
Data protection and your rights
Although coachzo operates in Thailand, we respect internationally recognized data protection principles and provide clear ways for individuals to exercise rights over their personal data.
- Right to access: you can request a copy of personal data we hold about you.
- Right to rectification: you can ask to correct inaccurate or incomplete data.
- Right to erasure: you may request deletion of personal data where there is no lawful reason for retention.
- Right to restrict processing: you can request limited use of data while a dispute is resolved.
- Right to data portability: where applicable, you may request export of your personal data in a structured format.
- Right to object: you can object to certain processing activities, such as direct marketing, where applicable.
Cookies and similar technologies
We use cookies on coachzo.digital to ensure proper site function, remember preferences and analyze usage. Cookies do not contain sensitive personal information by themselves.
We use session cookies for site functionality, persistent cookies for remembering preferences, and third-party cookies for analytics and advertising integrations where applicable.
Categories include strictly necessary cookies, performance and analytics cookies, and functional cookies that enhance user experience. Marketing cookies are only used with consent.
You may control or disable cookies through your browser settings. Certain features of the website may require cookies to function. For cookie preferences, use the site banner or your browser controls.
Detailed Cookie Policy
Sharing personal data
We limit sharing of personal data to necessary and trusted parties involved in delivering services, or when required by law.
- External advisors and consultants engaged to provide services on a need-to-know basis.
- Payment processors and banks to facilitate billing and business transactions.
- Regulators, courts or authorities when disclosure is required by law or to defend legal rights.
- Technical providers and cloud services that host or process data on our behalf under contractual safeguards.
- Professional counterparties involved in a legal matter, with limited necessary information shared for case handling.
- Aggregated or anonymized data that cannot be used to identify an individual may be shared for analytics or business improvement.
International transfers
Where we transfer personal data outside Thailand, we implement contractual or technical safeguards to ensure appropriate protection and compliance with applicable laws.
Safeguards may include standard contractual clauses, data processing agreements with third parties, and ensuring recipient compliance with data protection principles.
Data retention
We retain personal data only for as long as necessary for the purposes described, to meet legal obligations, and to resolve disputes or enforce agreements.
Client account and company records are retained for a period consistent with legal and tax requirements in Thailand and usual professional practice.
Communications and case files are kept for a time necessary to manage the matter and for a period after case closure to meet record-keeping obligations.
Technical logs and analytics data are retained for defined periods to assist with security incident response and service improvement, after which they are deleted or aggregated.
When retention periods expire or a valid request for deletion is accepted, personal data is securely deleted or anonymized, subject to any legal exceptions.
Data security
We implement administrative, technical and organizational measures to protect personal data against unauthorized access, loss, misuse or alteration. Access to personal data is limited to authorized personnel with a business need.
- Use of encrypted communication channels (TLS/HTTPS) for data in transit and secure storage for data at rest.
- Access controls, role-based permissions and staff training on data protection and confidentiality.
- Regular backups, monitoring and incident response procedures to detect and address security events.
Your rights
You have a range of rights regarding your personal data. To exercise a right, contact us using the details below and provide sufficient information to locate the data and verify your identity.
- Access: request a copy of personal data we hold about you.
- Correction: request correction of inaccurate or incomplete data.
- Deletion: request erasure of personal data where there is no lawful reason for retention.
- Restriction: request restriction of processing while disputes are resolved.
- Portability: request transfer of your data in a structured, commonly used format where applicable.
- Objection: object to processing for direct marketing purposes or other grounds where applicable.
- Withdraw consent: when processing is based on consent, you may withdraw it at any time without affecting processing already carried out.
- Complain: right to lodge a complaint with a supervisory authority if you consider your data protection rights have been breached.
How to submit a rights request
Submit requests by email or postal mail including your name, contact details, details of the request and any supporting documents to help identify your records. We will verify your identity before processing requests.
We aim to acknowledge and respond to requests within 30 days. Complex requests may require additional time and we will inform you if an extension is necessary.
Marketing communications
By signing up for communications from coachzo, you agree to receive marketing messages about legal services, updates, events, and offers relevant to entrepreneurs in Thailand. Messages may be sent by email, SMS, or phone. You can opt out at any time using the unsubscribe link in messages or by contacting our team. We process marketing preferences in accordance with applicable Thai privacy and electronic marketing regulations.
To stop receiving marketing communications from coachzo, use the Unsubscribe link in any email, reply STOP to SMS messages, or contact our support team. Processing of unsubscribe requests may take up to 5 business days. Even after unsubscribing, you may receive non-marketing service messages about your account or ongoing engagements.
Children and Minors
coachzo services are intended for business owners and legal adults. We do not knowingly collect personal data from children under 18. If we become aware of data collected from a minor without appropriate consent, we will take prompt steps to delete it. If you believe coachzo holds data about a minor, contact us so we can contribute and take necessary action.
Third-Party Links and Services
Our site and communications may contain links to third-party websites or services (payment providers, government portals, analytics). Those services operate under their own terms and privacy policies. coachzo is not responsible for the privacy practices or content of third parties. Review third-party terms before providing personal information or making payments.
Changes to This Privacy Notice
We may update this privacy notice to reflect changes in our practices, services, or legal requirements. When updates are material, we will post the revised date and summary on coachzo.digital and, where appropriate, notify users directly. Continued use of coachzo after changes constitutes acceptance of the updated policy. Review our policy periodically.
Contact Us About Privacy
If you have questions about how coachzo collects, uses, or stores your personal data, or to exercise your privacy rights, contact our privacy team at: Address: 125, Thanon Somdet Phra Pin Klao, Bangkok District, Bangkok 10700, Thailand. Phone: +66957758703. Business ID: 4603532306244. You can also reach us via the contact form at coachzo.digital/contact.